General Terms and Conditions

Scope of Validity

The delivery terms and conditions listed below shall apply to all sales contracts, supplied products and other services. I hereby expressly object to any regulations by the contract partner to the contrary. Any ancillary agreements shall require my prior written consent.

Placing orders for product
Orders may be placed either online, by phone or fax. The data and prices as shown shall apply. Orders shall not be deemed as accepted until an order acknowledgement has been sent. Any deviations shall require an agreement in writing. By placing an order, the purchaser officially recognizes the terms of delivery.

Items and pricing
I make every attempt to provide an original illustration of the items being offered. However, color deviations are possible. The prices shown are gross prices and include the statutory German VAT of currently 19%. I reserve the right to make price changes at any time. A notification of any increase in prices will be made in due time. Packaging and shipping costs will be invoiced separately. All prices are listed in euro.

Delivery and payment terms
The costs of product delivery shall generally be borne by the customer and all deliveries are insured based on their value. Products shall be delivered as soon as possible based on availability. Where a shipment is delivered damaged, its content is to be inspected for damage or theft in the presence of the delivery person and if necessary to be confirmed by the delivery person / the Post Office. I am to receive this confirmation immediately. Payments may be made by submitting a payment order in advance of the product delivery or in the form of cash on delivery. Where payment is transferred in advance, the product shall not be delivered until the payment has been fully credited.

Complaints and the right of return

All complaints shall be treated in accordance with the general, sales law provisions under German commercial law and must be notified in writing within seven days after receipt of the goods. Where complaints are justified, it shall be at my discretion to either replace the goods or to repair the damage. Where it is not possible to replace the delivery or if repair measures should fail, the customer or recipient may either rescind from the sales contract or have the purchase price reduced. Pure gemstones have a tendency to naturally deviate in color to a certain extent. The colors of the gemstones shown on this website only serve as an example and in particular do not portray all possible, natural color deviations of each of the gemstone products. In addition, the colors rendered also depend on the computer screen and its graphics settings as well as the quality of the customer's monitor. Therefore, under no circumstances will natural color variations and/or deviations of the gemstones that I use be considered a defect, irrespective of whether the possibility of such possible color variations and/or deviations was expressly noted in individual cases. Returns shall be made at the cost and the risk of the customer / sender. Any damage caused by insufficient packaging and the risk of loss shall be borne by the sender. Custom‐made products, such as those consisting of special engravings or the supply of special sizes shall be exempt from any right of return.

Retention of title
I shall retain ownership of all goods delivered until receipt of payment in full of the agreed upon purchase price in accordance with section 455 BGB [=German Civil Code]. Until payment has been received in full or a final credit not has been issued, the goods may neither be pledged nor assigned as security without the express consent of the seller. Until payment has been received in full, the goods are to be treated with utmost care.

Place of Fulfillment and Legal Venue
Place of fulfillment and legal venue for any claims and disputes resulting from a sales contract shall be Darmstadt, Germany unless otherwise permissible in accordance with Section 38 ZPO [=German Code of Civil Procedure]. Laws applicable in Germany shall apply to all agreements.

Copyrights
Designs, patterns, models and the like shall be considered intellectual property of the seller and, even if no special protective privileges exist in this regard, may neither be copied or imitated by the customer himself, sold to be copied or imitated nor be used in any other form to be copied. Any violation to this effect shall make the customer liable to pay damages to the fullest extent.

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